Authors: Isabella Blasi and Angelica Quirarte 

Public service is a humble profession that impacts the lives of millions and intersects all industries. The concept of being a “state worker” has a negative connotation that is not reflective of the amazing work that civil servants do every day. The bureaucracy of our government sometimes prevent us from being the most effective in our daily work and service delivery and social impact seem slow. However, the people behind the scenes are part of something greater, even when they don’t know it.

As public servants we have the power to change the world, if we can break our silos, build connections and embrace our mission to serve the public.  Below are eight actions that we as public servants can do to collaborate, serve and inspire: 

1. Listen

Serving the public means serving individuals, families and communities. Be active in learning about the people you serve. Listen to what are their needs, challenges, strengths and values. Engage with clients when appropriate, keep up with community news, be an advocate for your public and serve as the link between the public and the big bureaucracy.

2. Be a program expert

As a public servant you have the power to use your skills and knowledge to help make Californians’ lives better. The public depends on you to apply your skills into programs that affects millions of lives. Being an expert in your field shows that you play an essential role in ensuring that people are being served. Don’t shy away from the opportunity to use your knowledge!

3. Know the little things matter

Seemingly mundane tasks can go a long way, especially when interacting with the public. Something as simple as redirecting a phone call to the right department can mean helping put food on a family’s table. Simply listening to a client’s backstory can help him or her feel confident that they are heard and matter to the government.

4. Be a connector

We depend on relationships and collaboration to truly drive effective change. It is through the shared opportunities and resources that we can help bring others along when working on complex issues. It’s easy to get overwhelmed with the amount of information we do not know within the bureaucracies of government. Playing an active role in connecting people to resources when you find those opportunities will create synergy in our work.

5. Be nice to yourself

While your work is invaluable, it is not your sole responsibility to save the world each and every day. Know your sphere of influence, constantly work towards expanding it and don’t beat yourself up when you can’t solve climate change in one day. Instead, collaborate with your fellow public servants and keep trying.

6. Be solution-oriented

Don’t be discouraged by the “big bad bureaucracy” or the seemingly insurmountable public issues we are responsible for solving. Be creative when thinking of ways to address the issues that arise.

7. Be a mentor

You’ve worked hard to get to where you are. What are lessons learned that would inspire our workforce? Know of someone close to you that has potential? Most of us have been able to find opportunities with the support of mentors. Find the opportunity to mentor someone and give back. Our experiences serve as lessons learned for others.

8. Give back to your community

If you are looking to collaborate, to serve, and to inspire others, join us. NxtGov is here to stay, because our work is never done and we always need peers and partners to effect change.

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