Government is risk-averse, and for good reason; but when risk-aversion paralyzes and disables progress and evolution, it’s time for government employees to seek out other options to design and deliver public services. Amidst the layers of bureaucracy, government employees often struggle to see how their work makes an impact. How can employees make the change they want to see in the world? The answer may lie in the evolving world of agile-methodologies and user-centered design.
What if public servants worked directly with the user of a government service in order to deliver immediate value? Passionate public servants could find an opportunity to test out ideas and make adjustments more quickly and effectively than through the traditional path of change in government.
NxtGov Ambassadors and the NxtGov Executive Team considered these issues and developed this challenge statement for fellow public servants:
Users First: Embracing Innovation without Fear
User expectations and our employees’ ability to deliver collaborative, innovative, holistically effective processes and services are dependent on having a flexible and trusting environment that allows us to be experimental and build upon innovative ideas without the fear of failure or repercussion.
How might we eliminate restrictive practices that impose an expectation of perfection and finality that exclude the end-user of the process or service? How might we change the current “traditional” practices that impede our workforce from being agile and adopting human-centered design practices in our daily work?
You Can Help Us Find the Answers
NxtGov is partnering with ORA Systems Inc., APSEA, GovOps and others in the California Innovation Playbook for Government Change Agents (Cal-IPGCA) Training program. The program will address this issue (and others) with help of this year’s cohort of Leaders, Innovators and Change Agents in government.
Are you a government employee interested in participating in the Cal-IPGCA Cohort 2018? One lucky NxtGov member will qualify for a scholarship to participate in this year’s program. Applications are due July 31st.