Name: Gloria Earl

Job Title: Regional Support Manager (Staff Services Manager I – Specialist)

Recommended Reading:
People Are Never the Problem – Dr. Robert Watts
We Do Not Make Widgets –Ken Miller
Extreme Government Makeover – Ken Miller

Song stuck in your head right now:  “I Smile” by Kirk Franklin

What was your path into public service?

My path into public service began in 2001 with State Compensation Insurance Fund in Fresno, California. My initial title with the state was as a Workers Compensation Insurance Technician (WCIT). I became a Lead WCIT after my first year and received awards for streamlining processes and assisting workers so they could get back to work sooner than anticipated. Although I did not know that I was going into public service, I did know that as a mother of two at the time I was ready for an enhanced income. I also knew that I wanted to stay in an industry that will allow me to help people and I was willing to work hard to support my family. I realized early on the importance of remaining humble, being true to myself by being of service to others, being a lifelong learner, and having a mentor. 

In 2006, I had the opportunity to move my family to Chicago, Illinois where I worked as an Underwriting Assistant for Chubb Insurance and Zurich North America. It was my education, prior insurance experience and state service that helped me meet the qualifications needed to get these positions. Upon returning to California in 2008, I was blessed with the opportunity to get reinstated with the state as a Disability Insurance Program Representative with the Employment Development Department (EDD) in Fresno, California.

It was with EDD that I learned that there were multiple career paths I could follow within the state. I learned of promotional opportunities by volunteering with a non-profit organization very similar to NxtGov, and realized that it was simply a matter of putting forth the time and effort to reach my career goals. I returned to school part-time in late 2010 to obtain a second degree and graduated on May 17, 2013. I was blessed to receive a promotion to an Associate Governmental Program Analyst (AGPA) with the EDD Veteran’s Unit and relocated to Sacramento, California in 2013.

From there, I accepted a position and transferred within EDD to become a Project Manager within the Workforce Services Branch. In 2016, I promoted to an EDD Regional Advisor (Staff Services Manager I -SSM I Specialist). To further enhance my Project Management and Technical Assistant experience, I accepted a position, and lateral transferred to the California Workforce Development Board (CWDB), which is where I work currently as their Regional Support Manager (SSM I – Specialist). 

I have remained in public service for the past 16 years because the state has many opportunities for lifetime learners that have the passion and drive to be of service to others. I remain in public service because I can stay true to passion, inspire and empower others by sharing knowledge, skills, while meeting great people and growing along the way. 

What do you do in your current position, and what is something you are working on right now? 

Currently, as the Regional Support Manager with CWDB, I am blessed to work collaboratively with consultants and other technical assistance providers to provide workforce technical assistance to all 45 Local Workforce Development Boards throughout the state. I was fortunate to take lead on the Governors first workforce initiative that focused on regionalism after the passing of the 2014 Workforce Innovation Opportunity Act (WIOA). I also have had the opportunity to spearhead the development of innovative tools and resources to help transfer knowledge to regional staff, Executive Leadership and my fellow teammates. I enjoy the opportunity to collaborate with other state agencies to learn from one another, and partner to accomplish workforce system change goals. 

Right now, I work two additional jobs. To constantly remind myself of the importance of customer service, I am a part-time Ticket Taker with the Sacramento Kings. As a lifetime learner, I desired to learn more about the importance of organized labor and workforce laws, so my third job is as the Secretary/Treasurer of the International Alliance Theatrical Stage Employees union. Within the next few years, if not sooner, I aspire to continue enhancing my skills by promoting to a SSM II or SSM III with a state agency that is looking for innovative ways to enhance their business processes/procedures, customer service, succession planning efforts, grant/project management, and staff empowerment. Throughout my career, whether private or public, it has been imperative to work under or surround myself with true leaders and work alongside a team to accomplish goals. I desire to be in a position where I can share my knowledge, experience and passion to help others to help the organization succeed and accomplish their goals, mission, and fulfill its vision.  

What cautionary tip would you give to someone looking for a job in state service? 

BE PATIENT, obtain a mentor/coach that may already be in state service, and understand it is a job trying to get a state job. 

I am not particularly a fan of the process to apply for a state job as a current employee of the state. I have heard nothing nice about the process from individuals desiring to work for the state. The process is way too time-consuming and can be very overwhelming to the average layman. The theory behind the application process seriously needs to be re-evaluated and streamlined in ways to find qualified individuals without taking up weeks of their time to apply for a job. It should be mandatory that hiring managers provide feedback to everyone who is provided an in-person interview. 

What was your strategy for applying to public service positions? In hindsight, would you change your approach?

I did not have a strategy when I applied for a position in public service. When I originally applied, I used the skills I learned in high school on how to properly complete an application and resume. The exam was taken at a physical location with an exam booklet and a scantron. It felt like I was taking the SATs.  The skills gained while in high school and through prior employment helped me get my foot in the door. I truly wish I had exposure to the career opportunities available in public service while I was in high school.  

My advice to anyone looking to begin their career in public service with the state is to be patient and humble. Let the reason you want to work in public service be your motivation. Gain access to mentors/coaches, particularly one that is in state service. Volunteer to gain skills, knowledge, and obtain the fundamentals needed to gain the position you want.  

Check out our other Paths to Public Service Profiles!

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